ISO 26000: Social Responsibility in 21st Century Management
Dr. Donna M. Schaeffer, Marymount University and Dr. Patrick C. Olson, National University
The International Organization for Standardization (ISO) is a network of public and private standards institutes in 157 countries:
Member institutions may be public, or private:
Some commmonly adhered standards:
ISO 14000: Greenhouse Gases: How to quantify and report emisssions
ISO 15830: Design and performance specifications for a 50th percentile male side impact dummy
ISO 17090: Digital certificates for providing security for the transmission of electronic health care records
Why is a Standard Important?
Organizations must provide products and services that satisfy the customer
Environmental concerns (see The Story of Stuff )
There is little agreement on what the term "social responsibility" means
There are high-level movements, such as the United Nations Universal Declaration of Human Rights , the UN Global Compact , and the International Labour Organization (ILO) ; and individual-level efforts from individual organizations, such as Body Shop , Gap Project Red , and Intel.
Challenges of globalization
Growing awareness of abuses of human rights
Increase in poverty levels
- Rarely the only method of dealing with the problem.
- Top down
- Bottom up
- Based on voluntary action, consensus and openness so it brings about positive commitment
- Leads to greater awareness and wider observance of existing legislation and regulation
ISO 26000: Social Responsibility
assist organizations in addressing their social responsibilities while respecting cultural, societal, environmental and legal differences and economic development conditions;
provide practical guidance related to operationalizing social responsibility, identifying and engaging with stakeholders, and enhancing credibility of reports and claims made about social responsibility;
emphasise performance results and improvement;
increase confidence and satisfaction in organizations among their customers and other stakeholders;
be consistent with and not in conflict with existing documents, international treaties and conventions and existing ISO standards;
not be intended to reduce government's authority to address the social responsibility of organizations;
promote common terminology in the social responsibility field; and
broaden awareness of social responsibility.